If you're new to online betting platforms, it's natural to have questions. How do I deposit money? Can I place bets before my account is verified? How long does it take to withdraw winnings? — This help center was built to answer all of that. ros2- Help Center was created for you. Everything is written in clear, simple language so anyone can understand it easily.
Account registration & verification
ros2Opening an account is quick and easy. All you need is a mobile number, a strong password, and to be 18 or older. After registration, an OTP will be sent to your number — use it to verify your mobile. Before your first deposit or withdrawal, you'll need to complete KYC identity verification by uploading clear photos of both the front and back of your National ID. Verification is typically completed within 24 hours, though it often happens faster.
A common question is – can I verify my account without a passport? Yes, a National ID card works just fine. If you don't have an NID, a birth registration certificate is also accepted. Just make sure the image is clear and well-lit – that's all it takes to speed up the verification process.
How to make a deposit
BKash and Nagad are the most widely used payment methods in Bangladesh. ros2Both methods are supported, and transactions are instant. To make a deposit, log in to your account and go to the 'Deposit' option. Select your preferred payment method, enter the amount, and send money via bKash/Nagad to the number shown on screen. Make sure to save your transaction ID.
One important thing to keep in mind – always enter the reference number correctly when making a deposit. An incorrect reference number may delay or hold up the funds from reaching your account. If this happens, contact support with your transaction ID ros2Contact the support team and they'll get it sorted quickly.
How to withdraw your winnings
Withdrawing your winnings is the best part. ros2The withdrawal process is straightforward and transparent. Log in to your account, go to 'Withdrawal', select the amount and payment method, and enter the mobile number where you'd like to receive the funds. For bKash and Nagad, the money typically arrives within 15 minutes to 1 hour.
Before requesting a withdrawal, make sure your KYC verification is complete and, if you've used any bonuses, that the wagering requirements have been met. If you haven't claimed any bonuses, this condition doesn't apply. If your withdrawal gets stuck, don't worry – contact support and most issues are resolved within 2 hours.
Everything you need to know about bonuses & vouchers
New users ros2Get a welcome bonus right after signing up with -. The bonus can't be withdrawn directly — you first need to place a certain amount in bets, after which the bonus is added to your main balance. This condition is called the wagering requirement. For example, if the wagering requirement is 3x and you received a ৳1,000 bonus, you'd need to place ৳3,000 in bets to unlock it.
Using a voucher code is straightforward. On the deposit page, there's a dedicated field where you enter your voucher code. If the code is valid, the bonus or cashback is applied automatically.
Mobile app issues
ros2To download the -Android app, go directly to the download page. Don't worry if it's not on the Google Play Store — you can install the APK file directly. First, go to your phone's settings and enable 'Unknown Sources'. If you run into any installation issues, uninstall the old version before installing the new one.
If the app crashes or runs slowly, clear the cache or restart your phone. A poor internet connection can also cause this issue. A stable network is especially important during live betting, as odds change every second.
